Refund and Return Policy

At Alphalink Systems Ltd, we are committed to providing our customers with high-quality products and services. In the event that you are not entirely satisfied with your purchase, we have established the following Refund and Return Policy to ensure a smooth and transparent process.

1. Refund Eligibility

1.1. Our refund policy covers products and services purchased directly from Alphalink Systems Ltd. If you made a purchase through a third-party retailer or distributor, please refer to their respective refund policies.

1.2. To be eligible for a refund, the product or service must meet the following criteria:
– The request for a refund is made within 7 days from the date of purchase.
– The product or service is unused, in its original condition, and accompanied by the original proof of purchase.

2. Return Process

2.1. To initiate a return, please follow these steps:
– Contact our customer support team at support@alphalinksystems.com to inform us of your intention to return the product or service.
– Our customer support team will guide you through the return process, providing you with necessary instructions and a return authorization, if applicable.

2.2. When shipping the product back to us, please ensure the following:
– The product is securely packaged to prevent damage during transit.
– The return authorization (if provided) is included in the package.
– The original proof of purchase is included.

3. Refund Process

3.1. Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

3.2. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

4. Non-Refundable Items and Services

4.1. The following items and services are non-refundable:
– Digital software and licenses keys that got redeemed.

5. Damaged or Defective Products

5.1. If you receive a product that is damaged or defective, please contact our customer support team within 3 days of receiving the item. We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.

6. Exchange Policy

6.1. We currently do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

7. Modifications to the Policy

7.1. Alphalink Systems Ltd reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective upon posting the revised policy on our website.

If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact our customer support team at support@alphalinksystems.com. Your satisfaction is important to us, and we are here to assist you throughout the process.